Frequently Asked Questions

You can schedule an appointment by calling our office at 678-437-1659, using our online contact form, or through our patient portal. New patients are typically seen within 24 hours.

Your first appointment is a comprehensive psychiatric evaluation lasting about 60-90 minutes. Your provider will review your medical history, discuss your concerns, and work with you to develop a personalized treatment plan.

Initial psychiatric evaluations typically last 60-90 minutes. Follow-up appointments for medication management are usually 15-30 minutes, depending on your needs.

We require 24-hour notice for appointment cancellations or rescheduling. Missed appointments or late cancellations may be subject to a fee. We understand emergencies happen—please contact us as soon as possible if you need to cancel.

We strive to see new patients within 24 hours and rarely have a waitlist. If your preferred appointment time is unavailable, we'll work with you to find the soonest available option.

We accept most major insurance plans including Aetna, Blue Cross Blue Shield, Cigna, UnitedHealthcare, Medicare, and Medicaid. Please contact our office to verify your specific plan coverage.

Yes, we offer flexible payment options for patients who need assistance. Please speak with our billing department to discuss available payment arrangements.

We offer self-pay rates for patients without insurance. We believe everyone deserves access to quality mental health care and will work with you to find affordable options.

Yes, we submit claims directly to your insurance company for all in-network plans. We'll verify your benefits and explain any out-of-pocket costs before your appointment.

Yes! We offer secure virtual appointments for patients throughout Georgia. Telepsychiatry visits provide the same quality care as in-person appointments from the comfort of your home.

You'll receive a secure video link before your appointment. Simply click the link at your scheduled time to connect with your provider. All you need is a device with a camera and microphone and a private, quiet space.

Most insurance plans cover telepsychiatry services the same as in-person visits. We'll verify your telehealth benefits when scheduling your appointment.

Yes, your provider can prescribe most medications during telehealth visits. Prescriptions are sent electronically to your preferred pharmacy. Note: Some controlled substances have specific prescribing requirements.

We treat a wide range of mental health conditions including depression, anxiety, ADHD, bipolar disorder, PTSD, OCD, schizophrenia, PMDD, substance use disorders, and sleep disorders. We provide care for both adults and children.

Spravato (esketamine) is an FDA-approved nasal spray treatment for treatment-resistant depression. Yes, we are a certified Spravato treatment center. Patients receive treatment in our office under medical supervision.

Our practice focuses on psychiatric services including evaluations, medication management, and specialized treatments like Spravato. We can provide referrals to trusted therapists and counselors in the area for talk therapy.

Yes, we provide psychiatric care for children and adolescents in addition to adults. Our providers have experience treating ADHD, anxiety, depression, and other conditions in younger patients.

Medication management involves ongoing appointments to monitor your psychiatric medications, assess their effectiveness, manage side effects, and make adjustments as needed to optimize your treatment.

Please bring a photo ID, your insurance card, a list of current medications (including dosages), and any previous psychiatric records if available. Completing new patient forms before your visit will save time.

Please arrive 15 minutes before your scheduled appointment time to complete any remaining paperwork and allow time for check-in.

Absolutely. We welcome patients transferring from other providers. We'll request records from your previous provider (with your authorization) to ensure continuity of care.

Yes, we often have same-day and next-day appointments available for new patients. Call our office to check current availability.

The easiest way to request refills is through our patient portal. You can also call our office during business hours. Please allow 48-72 hours for refill requests to be processed.

Yes, our providers can prescribe controlled substances when clinically appropriate. These medications require regular follow-up appointments and may have specific prescribing requirements.

Please contact our office immediately if you're at risk of running out of medication. We'll do our best to address urgent refill needs, but we encourage patients to request refills at least one week in advance.